Returns & Refunds

Most of what we sell is printed with your name, logo, photo or design. Because these items are made only for you, they cannot be returned or exchanged for a change of mind, a wrong size you chose, or a spelling mistake in a design you approved.

We will reprint or replace your order at no cost if:

• the print is faded, smudged, misaligned or different from the approved proof,
• the item arrives broken or damaged,
• you received the wrong product or the wrong quantity.

Please tell us within 48 hours of delivery at support@mustprint.in or 90872 90672, with your order number and clear photos of the problem.

You can cancel free of charge before we start printing. Once printing has started we cannot cancel, because the items are already being made for you. Contact us as soon as possible if you need to change anything.

If a reprint is not possible, or you cancelled before printing started, we refund the amount you paid:

• Online payments: back to the same card, UPI or bank account within 5–7 working days after we approve the refund.
• Bank transfer or UPI to our account: to your bank account within 5–7 working days.
• Cash on delivery: by bank transfer or UPI to the account you give us.

Delivery charges are refunded only when the problem was on our side.

Unprinted, unused standard items (for example plain lanyards or holders) can be returned within 7 days of delivery in their original packing. Return delivery is paid by the customer unless the item was faulty.